“It is disheartening to see the nature of some of the complaints and the observations in our inspection reports,” Das said. “There are instances where complaints are misclassified as customer queries. We also come across instances of rejected grievances not being escalated to the internal ombudsman of banks. I would like to urge the boards and their customer service committees to closely look into these aspects to ensure that banks have a genuine commitment to customer centricity.”
Shakti Pumps shares surge 5% on bagging Rs 114 cr work order from Maharashtra Energy Department Agency
Shakti Pumps (India) shares experienced a surge of 4.6% following the announcement of a significant order worth Rs 114.58 crore from the Maharashtra Energy Department
June 12, 2025