“It is disheartening to see the nature of some of the complaints and the observations in our inspection reports,” Das said. “There are instances where complaints are misclassified as customer queries. We also come across instances of rejected grievances not being escalated to the internal ombudsman of banks. I would like to urge the boards and their customer service committees to closely look into these aspects to ensure that banks have a genuine commitment to customer centricity.”
US stocks: Dow, S&P slip as investors eye Mideast talks, earnings
Major stock indexes closed lower on Thursday, pausing after a strong start to the week. Investors digested corporate earnings and looked for progress toward a
August 6, 2026