“It is disheartening to see the nature of some of the complaints and the observations in our inspection reports,” Das said. “There are instances where complaints are misclassified as customer queries. We also come across instances of rejected grievances not being escalated to the internal ombudsman of banks. I would like to urge the boards and their customer service committees to closely look into these aspects to ensure that banks have a genuine commitment to customer centricity.”
Finance Ministry eases rules for bonus share issue by companies in FDI-barred sectors
The finance ministry has amended rules, effective June 11, 2025, allowing Indian companies in restricted FDI sectors to issue bonus shares to existing non-resident shareholders,
June 12, 2025