“It is disheartening to see the nature of some of the complaints and the observations in our inspection reports,” Das said. “There are instances where complaints are misclassified as customer queries. We also come across instances of rejected grievances not being escalated to the internal ombudsman of banks. I would like to urge the boards and their customer service committees to closely look into these aspects to ensure that banks have a genuine commitment to customer centricity.”
Impossible trinity problem causes a cash crunch in Asia
China’s overnight and seven-day repo rates surged in February, while bond investors took losses from a sharp rise in yields. Banking liquidity in India suffered
March 10, 2025