“It is disheartening to see the nature of some of the complaints and the observations in our inspection reports,” Das said. “There are instances where complaints are misclassified as customer queries. We also come across instances of rejected grievances not being escalated to the internal ombudsman of banks. I would like to urge the boards and their customer service committees to closely look into these aspects to ensure that banks have a genuine commitment to customer centricity.”
ETMarkets Smart Talk: Gold, Silver, and Equities: A Recipe for portfolio resilience, explains Vinit Bolinjkar
With the uncertainty surrounding the U.S. elections now resolved, market attention has returned to fundamentals. A recent 25-bps rate cut by the U.S. Fed provided
November 19, 2024